The Staadly Buyer Guarantee

Every order is protected. No exceptions.

What is covered

• Invalid tickets — if your tickets are invalid or counterfeit you get a full refund.
• Failed delivery — if the seller fails to send your tickets before the event you get a full refund.
• Event cancellation — if the event is officially cancelled with no rescheduled date you get a full refund.
• Gate denial — if you are denied entry due to a ticket fault Staadly will investigate and refund where appropriate.

What is not covered

• Postponed events (not cancelled)
• Change of mind
• Failure to attend
• Tickets that match the listing but buyer expected different seats

How to claim

1. Contact support@staadly.com within 48 hours of the issue.
2. Provide your order ID and description of the problem.
3. Staadly investigates within 3 business days.
4. Refund issued within 5–10 business days if the claim is valid.

Seller accountability

Staadly holds seller payment cards on file. If a seller provides fraudulent tickets Staadly can charge the seller card directly to fund your refund. Sellers are fully accountable for every listing.